An Executive Level Program in Organizational Effectiveness

Effectiveness is the foundation for Success

Employee Performance Strategies, LLC

Free Report- Organizational Assessment

  • Is your organization achieving it’s potential?
  • On a scale of 1-10, where 10 is full potential, where is your organization?
  • How efficiently does you organization operate?
  • Imagine the impact on sales and profitability if you could raise the bar just one notch?

As organizations move into the post-Coronavirus New Normal, what will be your organization’s strategy – your Coronavirus Countermove? One thing is certain: a return to a “business as usual” approach could very well render your organization irrelevant to those competitors who are prepared with a New Normal Battleplan. Hope is not a strategy!


New rules have been forced upon us therefore New Rules of Engagement are required if our organizations are to succeed in this New Normal World.

Is your organization prepared?


As a small businessowner myself, I too understand the Stress, Anxiety, and Uncertainty brought on by lost sales, a new customer and employee safety first mindset, along with a deep recession economy that no one could have planned for. However, we can certainly plan going forward and Plan we must if we Plan to Win!
The opportunity hidden within this pandemic crisis is a competitive one: an opportunity to outflank and outmaneuver your competition who may be caught flatfooted, in a retrenchment, cost reduction mode, and slow to respond. When competition retreats, that is the precise time to double-down; an opportunity to gain ground and leapfrog; an opportunity to Attack!

“Never waste a crisis.”-Sir Winston Churchill

Time To Reboot Your Organization To:

  1. Regroup, reorganize, and refocus.
  2. Reengage your workforce.
  3. Regain lost sales.

To schedule before your competition does:

What is Organizational Effectiveness (OE)?

OE is an operating system for achieving organizational goals. The OE program is an executive level, day and a half offsite educational program in organizational effectiveness. A post-Coronavirus battleplan.

Program Focus

Strategy Planning
Strategy Execution

A Strategy to business is comparable to a blueprint for building a house. Would you build a house without a blueprint? Would you engage your competition without a strategy? A strategy without Alignment is worthless, as is alignment without a strategy. Alignment is the link between strategy and Execution. Developing a winning strategy is about figuring out how to win. The stakes are too high not to win. Playing merely to participate is self-defeating – it’s a recipe for mediocrity.

Who Should Attend?

Executive team: Owner, CEO, COO, CFO, HRO.

Ideas Compete, People Collaborate

The best solutions come from the collective wisdom of individual insight. An intense, exhilarating climate of discussion and debate. Participants have transformational experiences that turn them into more empowered, impactful, and strategic leaders.

Program Benefits

By attending this program, you will

  1. Develop an organizational Strategy based on differentiation not sameness.
  2. Identify and rectify Alignment performance-gaps which will enable you to meet your strategic objectives.
  3. Drive strategy Execution with tools, measures and accountability processes.

Program Outline: Excellence Lies in The Details

Strategic Thinking:

  • Current state of your organization: strengths, weaknesses, opportunities.
  • Management assumptions and mindsets: critical dialogue, inquiry, and reflection to understand.
  • Business model strengths and opportunities.
  • Strategic fit of resources and capabilities to opportunities.

High-Performance Organization Criteria:

  • Assessment of where your organization is today and where it could be.
  • Assessment of talent and your organization’s system that influences performance or non-performance.

Business Model:

  • What can your organization do better than your competition?
  • What do your customers associate with your brand?
  • If your stores could talk, what would they say to the people entering it?

Strategy Planning:

  • Customers: Segmentation and Targeting.
  • Competitive assessment.
  • Point of Differentiation (POD).
  • Strategic objectives.
  • Roles and responsibilities.
  • Postmortem Assessment: anticipating and planning for What If scenarios before actual implementation.


  • Talent: right people in the right jobs.
  • Strategic-based decision-making and actions.
  • System: processes and procedures that facilitate vs. impede high-performance.

Strategy Implementation:

  • Strategic Principle: the essence of your strategy in a single phrase to drive decision-making and actions.
  • Key Performance Indicators (KPI’s) that focus the organization.
  • Key Success Factors (KSF’s) that enable people to successfully achieve the KPI’s.
  • Scorecard: you can’t manage and improve what you can’t measure.
  • Communication strategy: methods and ownership.
  • Scheduled strategy reviews, analysis, and adjustments.

To schedule before your competition does:

3-Reasons Why This Program Is Important to You

  1. You want to win vs simply compete.
  2. You want to maximize the potential of your organization.
  3. You want to replace the Stress, Anxiety, and Uncertainty with Confidence as you embark into the New Normal.

If You’re Thinking:

  1. I already have a strategy.
    • Is your strategy based on differentiation or sameness?
    • Can every employee in your organization recite it and do they know what to do every day to execute it?
  2. I believe my organization is aligned.
    • Is your organization performing at its full potential and producing maximum results?
    • Is every employee in the boat, in the right seat, rowing in the same direction all at the same speed?
  3. Why do I need a strategy, we’re successful without one?
    • Is your ROI at a high-performance organization level?
    • Is your EBITDA in the top 2% of your industry?


$7,750 for a 5-person executive team: Owner, CEO, CFO, COO, HRO.
You can count on me; I can help get your organization prepared for the New Normal. Anyone can say that, right? Let me prove it. If after attending this program you feel you did not receive valuable & actionable information to improve your organization, I’ll waive the 50% balance of $3,875! What other company is willing to stand behind their promise to this degree?

Organizations that don’t have a Competitive Advantage shouldn’t compete. This program gives you the Competitive Advantage!

To schedule before your competition does:

Program Leader:

Terry McKenna is an internationally acclaimed speaker, author, executive coach, and consultant on the topics of human capital optimization and organizational design: people and systems. Terry has been featured in The Wall Street Journal, and the Harvard Business School corporate training video, Benchmarking Outside the Box

Terry is owner and founder of Employee Performance Strategies, LLC (EPS). EPS is the leading authority in helping organizations maximize their financial results by optimizing their workforces. Forty plus years of leadership/coaching experience in the petroleum-convenience and retail industries. Terry’s experience ranges from large global international corporations such as, ExxonMobil, Chevron, 7-Eleven, NACS, Marriott and Midas, to small to mid-sized independent operators. Terry facilitates ten Study Groups consisting of 123 small to large wholesale marketing companies. Terry is the author four books: What Great Leaders Do, How to Become a High-Performance Organization, Customer Service – The Ultimate Differentiator, and, Hire the Best C-Store Employees. Terry is also the author of Terry’s Blog, with over 2,000 posts (
Before launching EPS, Terry worked for ExxonMobil for seventeen years, where he led the development and implementation of a national customer service strategy. In addition, he led the achievement of ISO-9002 quality certification for customer service for convenience stores for ExxonMobil’s Singapore marketing affiliate.

For More Information, Contact:

Terry McKenna

“You can’t expect to solve a problem with the same mindset that created it.”
-Albert Einstein